Keeping fleets moving with on the ground engineer support & Remote Diagnostics
Powered access in action: Aldercote accredited service partner stories
Chris Palmer – founder of Fusion Access & Lifting - has been an engineer for almost 25 years and is passionate about delivering an efficient, high-quality service for his customers: “I understand what’s ‘urgent’. If you’re stuck in the air, call me!”
So, when we were looking for service engineers across the UK to support our customers with vehicle-mounted access platform breakdowns and repairs, we knew Chris would be a perfect fit.
About Fusion Access & Lifting
“I decided to set up my own business about five years ago. I support powered access companies with inspections, repairs and breakdowns and work across the South East and the Midlands.”
Partnering with Aldercote
“I’d worked on a few Aldercote machines and liked the products, so I was aware of the company. Then one day, I got a call from Aldercote asking if I could attend a repair job, as they’d be let down by another engineer.
“That first job went well and the customer was happy with the work. So I got chatting with the engineers over at Aldercote and we got on really well. After going out to a few more jobs I was invited up to their head office to take part in the Aldercote Training Programme - from there I joined their team or accredited service partners around the country. So any breakdowns, repairs or inspections that need doing in the South East of England or Midlands region, I can jump on quickly.
“This means customers don’t have to send their vehicles away to Aldercote or wait for an engineer to come down from head office. I’m on the ground with a stock of parts, ready to support with any issue – resulting in less down time, reduced costs and a better, more efficient service!”
What sets Aldercote apart?
“I speak to a lot of powered access companies and have always found them very impersonal and the person on the end of the phone doesn’t seem to appreciate or understand your needs – or more importantly, the customer’s needs. But immediately, I recognised Aldercote was different.
“The team knows their stuff and always get the answer I need really quickly. They’re proper engineers who know their machines inside out and will do what’s needed to fix any problem. Nothing is too much trouble.
“What really helps is Aldercote’s Remote Diagnostics tool. No other manufacturer has anything like this and it really helps gets problems sorted quickly and easily.”
The benefits of Remote Diagnostics
“Remote Diagnostics is an invaluable tool. It’s an app that can remotely diagnose any problems for Aldercote customers. It provides reliable, 24/7 support whenever and wherever a customer needs it.
“Aldercote can diagnose faults remotely, which means I’m completely prepared when I go to site. I know what the problem is and I’m ready with the correct parts, tools and equipment.”
- Diagnose issues remotely
- Faster repairs = reduced downtime
- Reduced costs and increased revenue
- Easy-to-use app with live data
Customer impact
“A recent example where Remote Diagnostics has been incredibly helpful would be when I was sent out to a job to replace a sensor. The Aldercote team had already diagnosed the problem remotely, so by the time I got to site the job only took me an hour. Without the app, it could have taken a lot longer – as I would have had to diagnose the problem on site and I may not have had the right part to fix the fault. This way, operator downtime is reduced and I can attend more machines!”
If you’re an engineer and want to join our accredited service partner programme, get in touch. And if you’re looking to enhance your vehicle fleet, explore our full range here.
